客戶服務 FAQ

No. This website is a product display and enquiry platform; it does not support online ordering or payment. You may add products of interest to the "Quote List" and send it to us via WhatsApp in one click. A dedicated member of staff will reply to confirm prices, available quantities and delivery or collection arrangements. A transaction is completed only after both parties have confirmed it.

All materials we sell are guaranteed to have never been installed or used, but they are not necessarily "brand-new in unopened packaging". For example, if a 500-metre reel of cable has 300 metres left after a project, those 300 metres may have been opened from the reel but have never been used, and their quality is equivalent to new material. The condition, actual quantity and batch origin of every batch are truthfully stated. We never sell scrap, used materials, dismantled parts or damaged items.

Stock quantities and availability shown on the website are for reference only. As materials are acquired and sold in batches, stock levels may change at any time. Actual availability is subject to confirmation by our staff.

You may submit the name, specification, brand and quantity of the required materials on the "搵物料 / Find Materials" page. The system will create a reference number and generate the WhatsApp message content. We will draw on our recovery network and supply channels to source suitable supplies for you as best we can.

For a single purchase totalling HK$5,000 or above, we deliver free of charge to a designated location within Hong Kong (remote areas or special delivery requirements are subject to separate arrangement). For orders below HK$5,000, you may choose self-collection at our Kwai Chung office by appointment, or we may arrange delivery on your behalf at your cost, with the delivery charge quoted and confirmed before despatch.

Yes, and we encourage you to do so. Whether by self-collection or delivery, please check the model, specification and quantity of the goods on site at the time of handover, and complete the transaction only when you are satisfied.

If, after receipt, the goods are found to materially fail to match the particulars confirmed by both parties, please contact us within three working days of receipt and we will follow up as soon as possible. As engineering materials come in a great variety of specifications, once goods have been inspected and delivered, no return or exchange will be accepted unless the goods fail to match the confirmed particulars.

This website does not support online payment. Once a transaction is confirmed by both parties, the payment method (e.g. FPS, bank transfer) will be agreed with you by our staff when the order is finalised, subject to the method agreed by both parties.

We mainly recover unused engineering materials in common use with relatively high marketability, including wires and cables, optical fibre, distribution boxes, MCBs, residual current devices, contactors, electrical enclosures, cable trays and trunking, hardware fittings, lighting, switches and socket panels, and air-conditioning and electrical accessories. We never accept scrap, used materials, dismantled parts, or damaged or defective items.

Yes. Materials we recover must be "never used", but need not be "brand-new in unopened packaging". For example, if 300 metres remain from a 500-metre reel of cable and those 300 metres have never been connected or used, we can assess them for recovery. Equipment ordered in the wrong model, ordered in excess, or left unused due to project changes is equally welcome.

No. Each recovery case is assessed on the marketability of the materials, our existing stock levels and the expected resale value. Uncommon specifications, non-engineering materials, or items of which we already hold sufficient stock may not be accepted. We apologise for any inconvenience. We suggest sending photographs, models and quantities of the materials to us via WhatsApp first, and we will reply as soon as possible on whether they can be recovered.

Recovery prices are determined according to the condition, quantity and marketability of the materials. They are generally below market retail prices, but substantially higher than the residual value of disposing of the materials as scrap. A clear quotation is provided before any recovery, with transparent pricing and no hidden charges.

Where the estimated value of the goods reaches HK$3,000 or above, we arrange free on-site inspection and collection. For goods below HK$3,000, you may deliver the materials to our Kwai Chung office yourself, or hold them until the accumulated value reaches the threshold, whereupon we will arrange collection.

Four simple steps: (1) photograph the materials as a whole, their model labels and quantities; (2) send the details via WhatsApp or the "Sell Your Materials" page on this website; (3) we provide a preliminary quotation; (4) an on-site inspection is arranged by appointment, and once both parties have signed a formal sale and purchase contract, settlement is made on the same day. Submission of information does not constitute any commitment by us to purchase; actual arrangements are subject to confirmation by our staff.

For larger quantities, we offer a consignment service: the materials are offered for sale via this platform on your behalf. Upon a successful sale, the delivery costs are borne by us, and we charge only 30% of the sale price as platform service and handling fees. If the materials are ultimately not sold, we charge no fees whatsoever and you bear no cost. During the consignment period, storage and handover arrangements for the materials will be agreed with you by our staff according to the quantity and actual circumstances. You are welcome to send us the material details for assessment first.

No. Submission of information serves only for registration and preliminary assessment; it does not mean we have committed to purchase. Our staff will review the material information you provide and contact you as soon as possible to confirm whether the materials can be recovered, the quotation and the handover arrangements. Everything is subject to final confirmation by both parties.

No. All product information on this website is open for browsing without registration or login. Only when you voluntarily submit a quote list, a material sourcing request or materials-for-sale information will we collect the basic contact details needed to handle that enquiry. For the purposes of such data, please refer to the Privacy Policy and the Personal Information Collection Statement on this website.