私隱政策 Privacy Policy

1. Introduction

Tsuen Lap Electrical Engineering Co ("the Company", "we", "us") respects and is committed to protecting the privacy of personal data. This Policy explains how we collect, use, retain and protect personal data provided to us through this website (including the "Quote List", "Find Materials" and "Sell Your Materials" functions), WhatsApp or other channels. This Policy is prepared in accordance with the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) (the "Ordinance").

2. Personal Data We Collect

When you use this website or contact us, we may collect the following data:

• Contact details: name / contact person, telephone number, WhatsApp number, email address;
• Enquiry and transaction data: material sourcing requests, quotation enquiries, details of materials offered for sale (including names, specifications, quantities and photographs), delivery addresses and related correspondence;
• Technical data: basic technical information automatically collected when browsing this website (e.g. IP address, browser type), used solely for website operation and security.

No registration or login is required to browse product information on this website. We collect the personal data described above only when you voluntarily submit a form or contact us.

3. Purposes of Collection

Personal data collected is used solely for the following purposes:

• Processing and responding to your enquiries, quotation requests, material sourcing requests or submissions of materials for sale;
• Communicating with you to confirm pricing, stock availability, delivery, collection and after-sales arrangements;
• Creating and maintaining transaction records, including reference numbers, quotation records and sale and purchase contracts;
• Improving the content and services of this website;
• Complying with applicable laws, regulations or lawful requirements of governmental or regulatory authorities.

4. Disclosure and Transfer

Except in the following circumstances, the Company will not sell, rent or disclose your personal data to any third party:

• Disclosure of necessary contact and address details to delivery, courier or related service contractors for the purpose of completing delivery or logistics arrangements;
• Disclosure required by law, court order or lawful demand of governmental or regulatory authorities;
• Other circumstances with your prior consent.

5. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, after which it will be securely deleted or anonymised. Transaction-related records may be retained for a reasonable period as required by accounting and legal obligations.

6. Data Security

We adopt reasonably practicable security measures to protect personal data against unauthorised access, processing, erasure or use, including restricting access to authorised staff only. Please note, however, that data transmitted over the Internet (including via WhatsApp) cannot be guaranteed to be completely secure.

7. Data Access and Correction

Under the Ordinance, you have the right to request access to, and correction of, your personal data held by us. Such requests should be addressed to:

8. Amendments to this Policy

The Company reserves the right to amend this Policy at any time. The amended version will be published on this website, and the version published on the website shall prevail. Your continued use of this website or our services following such amendments constitutes acceptance of the revised Policy.